Sizing

What size should I order?

We totally understand that all of our beautiful customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! We have created a general sizing guide to help you decide which size would be best for you.

We also try to provide specific details about each product in the description, so do not forget to check there! If you still have questions about that dress you're lusting after, just drop us a line at houseoflizrenee@gmail.com and we will try to provide any information you need to make your decision!

 

I’m unsure about a size or I have a fit question. How do I find this information?

We know every one of our amazing customers has her own unique shape and size - that’s what makes you all beautiful! Please see our general sizing guide for general information on the fit of our mouth-watering new arrivals. If you still have questions about a specific item or measurement guidelines, get in touch with us at houseoflizrenee@gmail.com and we’ll help you out!

 

What payment options do you accept?

We accept American Express, Discover, MasterCard and Visa debit/credit card payments, Square, AfterPay (coming soon) and PayPal. We do not accept personal checks, money orders, direct bank transfers or multiple forms of payment. For Security Purposes, your billing name and address must match with the credit card used for payment.


When will my order be shipped?
Most orders are processed and shipped within 2-5 Days, if there is no Additional Verification needed. You will also receive an email with a tracking number once your order has shipped. 

Are Liz Renee Cosmetics tested on animals?
No! Liz Renee Cosmetics are not tested on animals. All ingredients are listed in the item description and made in the USA. 

Can I modify/ cancel my order?
Unfortunately, once your order has been processed, we are unable to Modify or Cancel any order. Please follow Return/Exchange Policy. 

 

 

Will I be charged sales tax on my order?

Applicable sales tax will be added automatically to your order if appropriate based on your shipping location. If you do not see sales tax added to your order amount at checkout then you will not be charged sales tax.

 

How do I apply a gift card code or a promo code at checkout?

At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".

 

Can I use promo codes with the purchase of already discounted items or sale items?

Promo codes and offers cannot be combined with already discounted items or sale items.

 

Can I use promo codes and/or discounts with gift card purchases?

Discounts and promo codes cannot be used for the purchase of a gift card.

 

Where is my order confirmation?

Yippee! You placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add House of Liz Renee to your safe sender list.

 

General

I’m in love with something that’s out of stock in my size! What can I do?

There is a certain devastation that goes along with finding out that the perfect pants you had your heart set on are sold out. However, hope is not lost! We may be able to get them back!

To sign up to be notified when/if an item is restocked click on the out of stock item, select your size, enter your email in the field and click "Notify Me"!

 

Do you have gift cards?

We sure do! You can purchase gift cards on the main page. We’ve heard it’s a very popular gift!

 

How will my eGift Card be sent to the recipient?

All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time.

 

Does my gift card code or store credit expire?

Gift card codes and store credit codes will expire one year from the date issued.

 

Do you have any store locations?

Yeah, girl… it’s your couch! (Or your beach towel… or the subway… or the elliptical!) 

We’re an online-only boutique, which means you can shop with us 24/7! Go ahead, get your shop on!

We also have a store coming soon to Birmingham, MI -Come visit us soon! STAY TUNED